Helpful information for Students

To log into your Bates student email, you will use your username + If your name is John Smith, your email will be Your password is the same password you use to log into Canvas.

If you need assistance in figuring out your email addres, please click on this link:

For many other email questions, please visit our Information Technology page at:

Changing your Password

There are 2 ways you can change your password yourself.

From On Campus: From a campus computer, press the Control, Alt & Delete keys simultaneously, then click on reset password. This can be done on our Wi-Fi network, as well, if you have a Bates-issued laptop.

From Off Campus via Okta: All users can reset their password, if they know their current password, by going through Okta at . Click on your name and select Settings. Click on the Edit Profile button then click on Change Password.


Go to . Login with your email credentials to access numerous Bates websites that require you to login, including Office365 to access your email and Bates vLabs. You will enter your credentials to those other sites once and Okta will securely and safely store those, so you will not have to be entering credentials every single time. You can change your password through Okta at any time and that will also change your email and college computer network credential as well.


You will use your Bates network credentials to log into Canvas. Please use this link to log into Canvas:

Clearing your Browser Cache: If at any time you are instructed to “Clear your cache” in order to help with logon issues, this website give a great explanation of what that means and how to do it on each web browser:

Bates Bookstore: To contact the Bates Bookstore for any issues regarding ordering books or supplies, you can reach them at: or (253) 680-7430

Campus Offices – Hours and Contact Information

Downtown Campus

Registration: Monday – Thursday Financial Aid: Monday – Thursday

Workforce Education Services: Monday – Thursday Student Admissions: Monday – Thursday

Central Campus

Financial Aid: Wednesday

South Campus

Financial Aid: Tuesday and Thursday Registration: Monday – Thursday

Or contact us using the emails and phone numbers below.


Email: Phone: 253.680.7002

Financial Aid

Email: Phone: 253.680.7020


Email: Phone: 253.680.7019

Workforce Education Services (WES) Email: Phone: 253.680.7290